JetBlue removed change and cancel fees on most fare types, so cancelling usually returns the value as a JetBlue travel credit (or the original payment on refundable fares). The main thing to check is whether you booked Blue Basic, which is handled differently.
Check your fare
JetBlue's fare tiers are Blue Basic, Blue, Blue Plus, Blue Extra and Mint. Blue and above generally have no cancellation fee — the value comes back as travel credit. Blue Basic is the restricted fare and may carry a cancellation charge.
Find your fare in 'Manage Trips' or your confirmation email. If a package or agency issued the ticket, cancel through that channel.
Cancellation fees and credit
For Blue, Blue Plus, Blue Extra and Mint, cancelling before departure typically returns the full value as JetBlue travel credit with no fee. Blue Basic may deduct a cancellation fee depending on route and how far out you cancel.
Refundable fares return to your original payment. Always cancel before scheduled departure — a no-show can forfeit the value.
How to cancel step by step
Sign in at jetblue.com or the app, open 'Trips,' select the flight, choose 'Cancel Flight,' and confirm. You'll see whether you'll receive a refund or travel credit before finalizing.
If you're unsure whether cancelling or changing is cheaper, compare both — sometimes moving the date preserves more value than cancelling. We can walk through it with you.
Refunds vs. travel credit
Unless you bought a refundable fare, expect JetBlue travel credit rather than cash. Note the credit's expiration and the name it's tied to so you don't lose value.
If the airline cancels or significantly changes your flight, your options differ from a voluntary cancel — you may be entitled to a refund to your original payment.
Frequently asked questions
Does JetBlue charge a cancellation fee?
Blue, Blue Plus, Blue Extra and Mint fares generally have no cancel fee (value returns as travel credit). Blue Basic may carry a fee.
Do I get cash or credit?
Only refundable fares return cash to your original payment; most cancellations return JetBlue travel credit.
When must I cancel?
Before scheduled departure. A no-show can forfeit the value of the ticket.
What if JetBlue cancels my flight?
An airline-initiated cancellation usually entitles you to a refund to your original payment rather than only credit.
Related planning resources
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